Confirmit Services

Confirmit Services

Our value-added services ensure you successfully implement the Confirmit platform and software solutions, so you can maximize your Return on Investment.

Confirmit Horizons Consulting Services

Our skilled teams of consultants can assist you in all aspects of your Confirmit implementation to ensure your projects deliver the best results. These include:

  • Project Assistance: Support for advanced projects or during busy periods, including questionnaire preparation, programming, project and respondent administration, HTML programming, report building, and more.
  • Tailored Training: Training designed to meet your company's specific needs.
  • Technical Assistance and Systems Development: Support for upgrades, configuration issues, and systems integration.
  • Technical Upgrade Assistance: Dedicated support for our On-Premise (server) customers when upgrading to newer versions of the Confirmit platform.

For Existing Customers

If you already have a Confirmit account, you can find more details on all of our services by visiting our Extranet.

Support, Integration, and Project Management

Confirmit employs dedicated teams of experienced consultants to provide you with all the technical and program support you need as well as extensive project management.

Consultancy Services

We have a skilled team of consultants who can assist with all aspects of your project development. Find out more by visiting our Services page.

  • Web Support - Our dedicated web support center puts you in control of all your support needs, so you can contact us whenever you need assistance with your use of Confirmit.
  • Support Terms - We agree on support terms with each client based on their needs and geographical location.

Confirmit Learning Academy

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Our Range of Training

All courses bring together groups of eight or fewer participants. Instruction is conducted by one of our experienced trainers, working through a series of hands-on exercises designed to ensure you get the most from Horizons. Choose from public and private courses.

Public Courses: Public courses are offered regularly in our Oslo, London, New York, and San Francisco offices. This type of course provides the opportunity to interact and exchange ideas with participants from other companies in a friendly and supportive environment.

Private Courses: If several people in your company require Confirmit training, we can arrange to deliver training at your location. Topics for private courses are tailored to meet your needs, as a VoC, VoE, or market research client.

Courses Offered

  • Authoring Essentials (2-day): Build a solid foundation in Confirmit Authoring. This course is designed for beginner users. Learn to design, test, and deploy a web survey containing skip logic and answer validation. This course includes an introduction to Confirmit Reportal. Offered as a Public or Private course.
  • Reportal Essentials (1-day): Build a solid foundation in Confirmit Reportal. This course is designed for beginner users. Participants will create a combined data source using SmartHub, and then learn to build, preview, and publish a dashboard report with key driver analysis. Offered as a Public or Private course.
  • Authoring Scripting (1-day): Learn how to use a wide variety of J-Scripting (Jscript.NET) functions to enhance functionality. Examples include get and set functions, arithmetic functions, converting data types, and date objects. Offered as a Public or Private course. (Prerequisite: Authoring Essentials or equivalent knowledge)
  • Reportal Scripting (1-day): Leverage Reportal platform functionality: Learn to script tables, charts, and parameters using various J-Scripting (Jscript.NET) functions. Discover how, when, and why to script custom classes. Course content is tailored to your organization’s needs. Offered as a Private course. (Prerequisites: Reportal Essentials or equivalent knowledge and an understanding of object oriented techniques.)
  • Authoring Train-the-Trainer (3-day): For large clients with ongoing training needs, it can make sense to bring your training in-house. One of our experienced Confirmit trainers will work one-on-one with your trainer, and then observe and critique your trainer’s first training course equivalent to the Authoring Essentials course. Offered as a Private course. (Prerequisite: Intermediate or higher level of Authoring knowledge.)
  • For more information or to schedule training, contact your account manager.

Course Registration

Confirmit training courses are held regularly at our offices in Oslo, London, New York and San Francisco. These courses bring together people from a range of companies in a friendly, supportive training environment. As an alternative, you can choose to have courses held in your own offices in order to train several of your own team at once.

Course Availability

Standard, Reportal, and Scripting Courses are offered as both public and company courses. All other course types are offered as company courses only. For details on the difference between company and public courses, visit our Confirmit Academy page. Public courses held in Oslo are conducted in Norwegian, while all other public courses are in English.

Upcoming Courses

Select your location and desired course type to find out when the next public courses near you will take place. You can also e-mail the Confirmit Training Academy directly at:

Specialization Courses

Specialization can be arranged for company courses where appropriate. To arrange, please specify the topics you want the trainer to cover when speaking to your Account Manager. Our Training Coordinator will contact you to plan ahead, agree on dates, and discuss how to optimize the training for you and your company.