Forrester’s analysts recognized that Confirmit focuses on flexibility “instead of taking a one-size fits all approach with its clients”.
The report explains that Confirmit “meets clients where they are by providing a very hands-on approach when needed or enabling self-service when teams are able and willing to do it themselves”.
Confirmit received the highest possible score in the following criteria:
- Image and Video Feedback Collection and Mining
- Analytics Capabilities
- Dashboards and Reporting
- Cost
- VoE (as it relates to the customer experience)
- Scalability
- Security
The report states that Confirmit “remains committed to its customers from both a technology and services perspective – offering a wealth of managed and professional services to help customers advance their programs”.
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