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Confirmit Named a Leader!

Download your complimentary copy of the Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. 

 

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Forrester’s analysts recognized that Confirmit focuses on flexibility “instead of taking a one-size fits all approach with its clients”.

The report explains that Confirmit “meets clients where they are by providing a very hands-on approach when needed or enabling self-service when teams are able and willing to do it themselves”.

Confirmit received the highest possible score in the following criteria: 

  • Image and Video Feedback Collection and Mining
  • Analytics Capabilities 
  • Dashboards and Reporting
  • Cost
  • VoE (as it relates to the customer experience)
  • Scalability
  • Security 

The report states that Confirmit “remains committed to its customers from both a technology and services perspective – offering a wealth of managed and professional services to help customers advance their programs”.

Want to learn more?  Download your complimentary copy of the Forrester Wave™ Customer Feedback Management Platforms, Q1 2020!

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Customer Stories

Wyndham Destinations Asia Pacific

Leveraging a Single-view Platform for All Customer Feedback

Download this case study to learn how, by implementing Confirmit’s world-class Customer Experience solutions, Wyndham Destinations Asia Pacific achieved a 6.6% increase in guest satisfaction, an 87% reduction in complaints and 13% reduction in retention costs within the first year of operation.

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PennyMac

Combining Technology and Consultation for the Win

In this video, Terry DuVarney, First VP Loan Administration at PennyMac talks about the impact of the customer experience program that she and her team have developed with Confirmit. Terry highlights the importance of building strong internal relationships with stakeholders around the business in order to drive change.

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Virgin Money

Growing Revenue by Turning Insight into Action

Virgin Money's Customer Experience program has delivered timely and tangible improvements that have helped the company to increase revenue, drive culture change, and achieve record levels of customer satisfaction.

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How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We're incredibly proud of our industry leading CFM solutions and we'd love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future!

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