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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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What Our Clients Are Saying

“Having the capability to consistently gather insight globally from our customers is critical to our continued success. This is our starting point, prioritizing and taking action to improve and innovate where customers tell us it matters most; our partnership with Confirmit is core to this. Confirmit Horizons enables us to integrate CRM and financial data with our VoC program, thus honing our insight further and taking action based upon solid foundations and ROI clarity.”

SCOTT JAYES, GLOBAL HEAD OF CUSTOMER SERVICE
RS COMPONENTS

What Our Clients Are Saying

“We have yet to find an operation in our day-to-day operations that Confirmit cannot address with ease. We are provided with proof of Confirmit’s commitment to excellence on a daily basis. Confirmit ‘has our back.’ Thanks.”

DANYO DIMITROV, MANAGING DIRECTOR
JTN RESEARCH

What Our Clients Are Saying

“Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction.”

RHONDA COOPER, SR. HR MANAGER
OMNICELL, INC.

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust.

Learn More
Join Our List of Satisfied Clients

Confirmit ACE Awards 2015 Winners' Stories
Case Study

The winners’ stories in these pages are just a handful of the remarkable submissions that demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences and Return on Investment.

Read Full Case Study

New Methods for Turning Employee Engagement into Business Intelligence
Webinar

Learn about the latest trends in how HR professionals are taking engagement programs to new strategic levels by developing real-time engagement programs and ensuring their data becomes actionable in a way that is in sync with business priorities.

VIEW WEBINAR

RS Components: Connecting the Voices of the Customer with ROI and Culture Change
Case Study

In 2014, RS Components undertook a strategic Voice of the Customer (VoC) program with the aim of systematically and consistently capturing insights into the customer experience. This would allow RS Components to gain visibility into, and create ownership of, the customer across the organization through real-time reporting – including individual case management.

READ FULL CASE STUDY

What Our Clients Are Saying

“In a referrals-driven business, great service is crucial. Implementing Confirmit to underpin our Voice of the Customer program has helped us to identify ways in which we can improve.”

Ken Sloan, Anthony & Sylvan

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust.

Learn More
Join Our List of Satisfied Clients

Confirmit ACE Awards 2015 Winners' Stories
Case Study

The winners’ stories in these pages are just a handful of the remarkable submissions that demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences and Return on Investment.

Read Full Case Study

How to Make the Most of IoT (Internet of Things) Insights
Webinar

Household items such as LED light bulbs, toys and washing machines are evolving and their capabilities reach far beyond their original intention. These items are now called “smart objects” and they are key components of the “Internet of Things”.

VIEW WEBINAR

RS Components: Connecting the Voices of the Customer with ROI and Culture Change
Case Study

In 2014, RS Components undertook a strategic Voice of the Customer (VoC) program with the aim of systematically and consistently capturing insights into the customer experience. This would allow RS Components to gain visibility into, and create ownership of, the customer across the organization through real-time reporting – including individual case management.

VIEW WEBINAR

What Our Clients Are Saying

“Confirmit’s mobile solution has enabled us to solve very specific Market Research challenges and, quite simply, our decision to invest in Confirmit was the only logical choice to make"

Mizuno Toshisada, SurveyMy

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust.

Learn More
Join Our List of Satisfied Clients

Confirmit ACE Awards 2015 Winners' Stories
Case Study

The winners’ stories in these pages are just a handful of the remarkable submissions that demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences and Return on Investment.

Read Full Case Study

How to Make the Most of IoT (Internet of Things) Insights
Webinar

Household items such as LED light bulbs, toys and washing machines are evolving and their capabilities reach far beyond their original intention. These items are now called “smart objects” and they are key components of the “Internet of Things”.

VIEW WEBINAR

Opportunities and Challenges of In-The-Moment Feedback
Webinar

We are seeing a month-on-month increase in the number of people completing surveys on mobile devices. As a result, market research organizations are now offering a mobile and customized branded experience to their panelists in the form of dedicated mobile apps.

View Webinar

What Our Clients Are Saying

Confirmit has paid attention to how its platform can be used for organizational surveys, and they've really looked at what we do and how we do it."

J.P. Miller, Louis Allen Worldwide

What Our Clients Are Saying

"CustomerSat has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust.

Learn More
Join Our List of Satisfied Clients

Confirmit ACE Awards 2015 Winners' Stories
Case Study

The winners’ stories in these pages are just a handful of the remarkable submissions that demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences and Return on Investment.

Read Full Case Study

Voice of the Employee: Driving Business Success Through an Engaged Workforce
Data Sheet

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture.

Download Data Sheet

New Methods for Turning Employee Engagement into Business Intelligence
Webinar

Learn about the latest trends in how HR professionals are taking engagement programs to new strategic levels by developing real-time engagement programs and ensuring their data becomes actionable in a way that is in sync with business priorities.

VIEW WEBINAR

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