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Question Mapping when combining sources in Confirmit SmartHub

May 2015
Margarita Madrid
One of our latest innovations to Confirmit SmartHub  is to make it much simpler to map data that has been affected by small changes across surveys.

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In-the-Moment Research: The Past, Present and Future

Sarah Simon
Roddy Knowles
April 2015


The market research industry has been through many changes in recent years, most of which have been propelled by advances in technology and changes in the way respondents engage with the world around them. 

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A Richer Customer Tapestry

Sarah Simon
April 2015
Clients today express frustration in catching the attention of their colleagues with their VoC results. No matter how well presented, they fail to have impact because they lack a human texture. So what’s a customer intelligence practitioner to do?

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Take an “Engagement Selfie”

Kevin Sheridan
April 2015
Every worker needs to regularly take an “engagement selfie.” If you’re not familiar with what this is, in this blog Kevin will explain and empower you and your organization.

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Are we Becoming Masters of our own CX Destiny?

Michael Wooh
April 2015
Businesses are increasingly focused on the customer experience, but what is the impact of our own behavior as customers on the experience we receive?

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Building Loyalty by Orchestrating End-To-End Customer Journeys

Stacey Nevel
Bob Thompson
Bill Price
March 2015


In this webinar, Stacey Nevel, Director, Customer Experience Management, Confirmit, discussed the role Journey Mapping plays in delivering a ‘seamless experience’ across both digital and brick-and-mortar landscapes.

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Mobile's Impact on Insurance - How to Leverage It For Your Advantage

Miguel Ramos
March 2015


Mobile technology is changing the way insurers, agents and producers interact with customers today. The insurance industry is increasingly faced with new challenges and opportunities as companies seek to acquire and better serve customers who use mobile devices to manage virtually every aspect of their lives. 

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Creating a True End-to-End Voice of the Customer Program

Creating an amazing customer experience cannot be a half-hearted effort. In this best practice tips video our customer expert, Jim Katzman, Senior Director at Asurion, explains how top companies operationalize the Voice of the Customer at every level of the organization.

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Multi-Channel Approach – a Real World Example

In this best practice tips video our customer expert, John Buglass, Global Phone Studio Director at RONIN, provides a real-world example of how they executed a successful multi-channel program to collect customer insights for a multi-national Fortune 500 automotive manufacturer.

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