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The Biggest Roadblock to your Customer Experience Success

June 2015
Stacey Nevel
Here are some of the top takeaways from Confirmit's hosted seminar in Philadelphia this month about harnessing the power of employees for VoC success.

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New Features in Instant Analytics

June 2015
Paul Watts
We've been adding incremental improvements and new features to Instant Analytics. In case you have missed any of these updates, here is a quick round-up of some new features introduced recently.

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Warm Embrace or About Face: How Social Should you be?

Confirmit Team
Should your business be monitoring and measuring social media in order to drive action across the organization? Download this white paper to find out how companies are harnessing the power of social media to deliver real business benefits.

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Keys to Creating Transformative In-Store Experiences

Miguel Ramos
Adam Silverman
May 2015

In this digital age, consumers have heightened expectations of retailers and the in-store experience. Your consumers are using their mobile phones to access product information, pricing and reviews while in store.  It is our job as retailers to rethink the way we do business.  

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Horizons CAPI, Android, Offline, Done!

May 2015
Paul Quinn
The recent addition of CAPI for Android delivers a great tablet-based touch experience for MR businesses looking to run sophisticated global – and cost effective – interviewing programs.

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Question Mapping when combining sources in Confirmit SmartHub

May 2015
Margarita Madrid
One of our latest innovations to Confirmit SmartHub  is to make it much simpler to map data that has been affected by small changes across surveys.

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In-the-Moment Research: The Past, Present and Future

Sarah Simon
Roddy Knowles
April 2015


The market research industry has been through many changes in recent years, most of which have been propelled by advances in technology and changes in the way respondents engage with the world around them. 

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A Richer Customer Tapestry

Sarah Simon
April 2015
Clients today express frustration in catching the attention of their colleagues with their VoC results. No matter how well presented, they fail to have impact because they lack a human texture. So what’s a customer intelligence practitioner to do?

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Take an “Engagement Selfie”

Kevin Sheridan
April 2015
Every worker needs to regularly take an “engagement selfie.” If you’re not familiar with what this is, in this blog Kevin will explain and empower you and your organization.

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