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The Business Value of Building a Best-in-Class Voice of the Customer Program

Aberdeen
This report highlights the business case for following the lead of the Best-in-Class VoC Users. We'll observe how doing so helps companies delight customers, ensure operational efficiency and enhance financial health of the business.

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Opportunities and Challenges of In-The-Moment Feedback Using Location and Beacon Triggering

Miguel Ramos and Holly DeMuro
August 2015


We are seeing a month-on-month increase in the number of people completing surveys on mobile devices. As a result, market research organizations are now offering a mobile and customized branded experience to their panelists in the form of dedicated mobile apps. 

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Sony Case Study

Confirmit Team

Sony Mobile Communications is a leading global innovator of audio, video, game, communications, key device and information technology products. Confirmit supported Sony to engage with all social media channels to provide a great service and reduce costs.

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Behind the Handlebars Part 3: Maintaining CX Momentum

August 2015
Sarah Simon
The third of a series of blog posts hoping to inspire customer experience practitioners to get behind the handlebars of their CX program with confidence, skill and finesse.

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The Non-Negotiable List: 20 Red Flags For Interviews

Kevin Sheridan
April 2015
If you interview job candidates, you need a Non-Negotiable List to help identify “warning signs” that candidates aren’t a good fit.

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Behind the Handlebars Part 2: Intersections are Dangerous Places

July 2015
Sarah Simon
The second of a series of blog posts hoping to inspire customer experience practitioners to get behind the handlebars of their CX program with confidence, skill and finesse.

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Confirmit Australia: The View from Down Under

July 2015
Chris Breslin
The acquisition of IRM will enable Confirmit to better serve the expanding Australian, New Zealand and Asian markets with the optimum level of local support.

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Best Practice in CX – Perspectives from Germany

July 2015
Stefan Kolle
Customer experience professionals came together with experts from Futurelab and Confirmit in Cologne to explore some of the key elements of a great Voice of the Customer program and some of the real-life situations that businesses face in their development.

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5 Critical Factors in Creating a Successful Customer Experience

Michel Falcon
June 2015


Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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