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The Non-Negotiable List: 20 Red Flags For Interviews

Kevin Sheridan
April 2015
If you interview job candidates, you need a Non-Negotiable List to help identify “warning signs” that candidates aren’t a good fit.

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Behind the Handlebars Part 2: Intersections are Dangerous Places

July 2015
Sarah Simon
The second of a series of blog posts hoping to inspire customer experience practitioners to get behind the handlebars of their CX program with confidence, skill and finesse.

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Confirmit Australia: The View from Down Under

July 2015
Chris Breslin
The acquisition of IRM will enable Confirmit to better serve the expanding Australian, New Zealand and Asian markets with the optimum level of local support.

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Best Practice in CX – Perspectives from Germany

July 2015
Stefan Kolle
Customer experience professionals came together with experts from Futurelab and Confirmit in Cologne to explore some of the key elements of a great Voice of the Customer program and some of the real-life situations that businesses face in their development.

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5 Critical Factors in Creating a Successful Customer Experience

Michel Falcon
June 2015


Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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Mobile Banking Feedback: The Keys to Achieving a Better Customer Experience

Miguel Ramos
Lisa Garthside
June 2015


In this digital age, mobile banking users have heightened expectations of financial institutions and their mobile channel experience. 

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Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Adrienne Capaldo
June 2015


Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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Service Recovery: Leveraging a Negative Experience for Future Financial Gain

Stacey Nevel
Bruce Temkin
June 2015


Temkin Group research shows that 37% of consumers who had a positive service recovery experience will increase spend with that company in the future. 

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Behind the Handlebars: Getting Fully Engaged in Customer Experience Strategy

June 2015
Sarah Simon
The first of a series of blog posts hoping to inspire customer experience practitioners to get behind the handlebars of their CX program with confidence, skill and finesse.

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