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5 Critical Factors in Creating a Successful Customer Experience

Michel Falcon
June 2015


Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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Mobile Banking Feedback: The Keys to Achieving a Better Customer Experience

Miguel Ramos
Lisa Garthside
June 2015


In this digital age, mobile banking users have heightened expectations of financial institutions and their mobile channel experience. 

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Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Adrienne Capaldo
June 2015


Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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Service Recovery: Leveraging a Negative Experience for Future Financial Gain

Stacey Nevel
Bruce Temkin
June 2015


Temkin Group research shows that 37% of consumers who had a positive service recovery experience will increase spend with that company in the future. 

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Behind the Handlebars: Getting Fully Engaged in Customer Experience Strategy

June 2015
Sarah Simon
The first of a series of blog posts hoping to inspire customer experience practitioners to get behind the handlebars of their CX program with confidence, skill and finesse.

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The Biggest Roadblock to your Customer Experience Success

June 2015
Stacey Nevel
Here are some of the top takeaways from Confirmit's hosted seminar in Philadelphia this month about harnessing the power of employees for VoC success.

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New Features in Instant Analytics

June 2015
Paul Watts
We've been adding incremental improvements and new features to Instant Analytics. In case you have missed any of these updates, here is a quick round-up of some new features introduced recently.

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Warm Embrace or About Face: How Social Should you be?

Confirmit Team
Should your business be monitoring and measuring social media in order to drive action across the organization? Download this white paper to find out how companies are harnessing the power of social media to deliver real business benefits.

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Keys to Creating Transformative In-Store Experiences

Miguel Ramos
Adam Silverman
May 2015

In this digital age, consumers have heightened expectations of retailers and the in-store experience. Your consumers are using their mobile phones to access product information, pricing and reviews while in store.  It is our job as retailers to rethink the way we do business.  

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