Voice of the Customer

Customer Experience Management for a Holistic View of the Customer
 

Great customer experiences start by listening to your customers. At every touchpoint in the customer journey, through any channel, and then turning that voice into a catalyst for action. Confirmit’s customer experience management (CEM) solutions. enable some of the world’s leading organizations to deliver customer experiences that put them head and shoulders above the competition.
 

Customer Feedback

Take your customer feedback program to the next level

Collecting feedback from your customers is key to understanding how you can build customer experiences that will set you apart from the competition. Confirmit’s feedback solutions enable you to capture feedback from any customer touchpoint, through any channel and report on it to deliver insights that drive business change.
 

Executive Team 

Your Customers Are Your Competitive Advantage

Executive and leadership teams leverage Customer Experience Management to aid decision making, create competitive advantage, drive financial outcomes (e.g. operational and performance metrics) and generate ROI. Your CX program delivers more than customer feedback and metrics like a Net Promoter Score (NPS Score)®. To ensure you get the most from the program, Confirmit provides you with a perception of your business through the eyes of your customers with simple-to-use, intuitive, flexible dashboards.
 

Sales & Marketing
 

Recruit New Customers & Grow Existing Accounts

When you understand what your market needs, you can meet those demands and drive sales from both new and existing customers. Use the customer feedback to inform your campaigns and increase customer engagement, generating more business from existing customers and helping you to create the offers and experiences that will bring new customers to your door.
 

Account Management

Identify & Help Your At-Risk Clients Quickly

Successful account management requires you to have a clear picture of your portfolio of accounts, understand how they are performing through clear account level metrics, and identify areas where you need to take action to retain them. Confirmit enables you to drive client success by using a combination of relationship and transactional surveys to build that picture through clear, actionable dashboards so you can focus on at-risk relationships while time is on your side.
 

Customer Services

Real-Time Feedback Fuels Improvement Initiatives

Customer service provides significant competitive advantage – when you get it right. Customer feedback is key to understanding where your service offering is meeting customer expectations and where you can improve. Confirmit enables you to provide real-time feedback to agents so you can identify areas for coaching and improvement, share best practices across the company, and take immediate action to improve customer retention.