Standing on the Shoulders of Giants: Lessons from CX Leaders
In this webinar, Claire Sporton, VP, Customer Experience Management, Confirmit and guest speaker Sam Stern, Senior Analyst, Forrester Research Inc., continued the quest to discover the “secret sauce” of a great customer experience by identifying some of the common ingredients found in world-beating from some of the winners of the 2016 Confirmit ACE Awards to demonstrate how industry leaders use the Voice of the Customer to deliver world-class customer experiences.
Read More