RS Components: Connecting the Voice of the Customer with ROI and Culture Change

Learn how RS Components undertook a strategic Voice of the Customer program with the aim of systematically and consistently capturing insights into the customer experience.

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Philadelphia Insurance Realizes VoC Return on Investment

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer experience. Confirmit provides a tailored, multi-channel VoC solution with role-based reporting and alerting capabilities.

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2017 ACE Awards Winners’ Showcase

The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive Customer Experiences, changing business culture, and generating significant Return on Investment.

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Siemens Corporation Case Study

Siemens places a high importance on Net Promoter Score® and has implemented Confirmit Horizons to run a comprehensive customer feedback program that has pushed NPS to unprecedented levels for the organization.

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Get Emotional with Customer Experience

Is your business ready for the paradigm shift from purely transactional decision making to a process where customer emotion has a true impact on your business decisions?
In this webinar Bruce Temkin, Customer Experience Transformist & Managing Partner at Temkin Group, and Stacey Nevel, Director, VoC Consulting at Confirmit, discuss best practices for infusing emotion into your organization's efforts.

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Behind the Handlebars: Customer Experience Lessons Learned on the Road

Despite the many challenges you’ll face, your company needs a powerful customer experience program to increase revenue and profits and cut costs. Like with riding a motorcycle, excuses and mistakes can be disastrous.
In this webinar, Sarah Simon, Principal Consultant, Customer Success and Ken Schmidt, Brand Visionary and Former Communications Strategist for Harley Davidson, go “behind the handlebars”, for an in-depth look at the challenges and solutions for the roadblocks ahead.

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Standing on the Shoulders of Giants: Lessons from CX Leaders

In this webinar, Claire Sporton, VP, Customer Experience Management, Confirmit and guest speaker Sam Stern, Senior Analyst, Forrester Research Inc., continued the quest to discover the “secret sauce” of a great customer experience by identifying some of the common ingredients found in world-beating from some of the winners of the 2016 Confirmit ACE Awards to demonstrate how industry leaders use the Voice of the Customer to deliver world-class customer experiences.

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How Do I Get Started?

Ready to find out more about how Confirmit's customer experience management solutions can help drive your business forward? We’re incredibly proud of our software and we'd love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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