Customer Experience Management
Great customer experiences start by listening to your customers. At every touchpoint, through any channel, and then turning that voice into an catalyst for action. Confirmit’s customer experience management (CEM) solutions enable some of the world’s leading organizations to deliver customer experiences that put them head and shoulders above the competition.
Your Customers Are Your Competitive Advantage
Executive and leadership teams use the Voice of the Customer to aid decision-making, create competitive advantage, and generate ROI. Your customer experience program delivers more than customer feedback. To ensure you get the most from the Voice of the Customer, Confirmit provides you with a perception of your business through the eyes of your customers with simple-to-use, intuitive, flexible dashboards.
Sales & Marketing
Recruit New Customers & Grow Existing Accounts
When you understand what your market needs, you can meet those demands and drive sales from both new and existing customers. Use the Voice of the Customer to inform your campaigns, generating more business from existing customers and helping you to create the offers and experiences that will bring new customers to your door.
Real-Time Feedback Fuels Improvement Initiatives
Customer service provides significant competitive advantage – when you get it right. The Voice of the Customer is key to understanding where your service offering is meeting customer expectations and where you can improve. Confirmit enables you to provide real-time feedback to agents so you can identify areas for coaching and improvement, share best practices across the company, and take immediate action to enhance the customer experience.
Identify & Help Your At-Risk Clients Quickly
Successful account management requires you to have a clear picture of your portfolio of accounts, understand how they are performing, and identify areas where you need to take action to retain them. Confirmit enables you to use a combination of relationship and transactional surveys to build that picture through clear dashboards so you can focus on at-risk relationships while time is on your side.
Take your customer feedback program to the next level
Collecting feedback from your customers is key to understanding how you can build customer experiences that will set you apart from the competition. Confirmit’s feedback solutions enable you to capture feedback from any customer touchpoint, through any channel and report on it to deliver insights that drive business change.