Customer Experience Team
Provide Insights that Drive Strategic Decisions
The Voice of the Customer is a critical input to your work. Confirmit’s consultants help to establish a clear framework on which to base your customer experience strategy. This ensures that it yields value by driving business change, enhancing corporate culture, and generating ROI. Our experienced practitioners work with you to design and implement your VoC program, acting as trusted advisors and bridging the gap between technology and the needs of your organization.
Your Customers Are Your Competitive Advantage
Executive and leadership teams use the Voice of the Customer to aid decision-making, create competitive advantage, and generate ROI. Your customer experience program delivers more than customer feedback. To ensure you get the most from the Voice of the Customer, Confirmit provides you with a perception of your business through the eyes of your customers with simple-to-use, intuitive, flexible dashboards.
Sales & Marketing
Recruit New Customers & Grow Existing Accounts
When you understand what your market needs, you can meet those demands and drive sales from both new and existing customers. Use the Voice of the Customer to inform your campaigns, generating more business from existing customers and helping you to create the offers and experiences that will bring new customers to your door.
Real-Time Feedback Fuels Improvement Initiatives
Customer service provides significant competitive advantage – when you get it right. The Voice of the Customer is key to understanding where your service offering is meeting customer expectations and where you can improve. Confirmit enables you to provide real-time feedback to agents so you can identify areas for coaching and improvement, share best practices across the company, and take immediate action to enhance the customer experience.
Identify & Help Your At-Risk Clients Quickly
Successful account management requires you to have a clear picture of your portfolio of accounts, understand how they are performing, and identify areas where you need to take action to retain them. Confirmit enables you to use a combination of relationship and transactional surveys to build that picture through clear dashboards so you can focus on at-risk relationships while time is on your side.