What is Voice of the Customer?

Confirmit is a leader in Voice of the Customer (VoC) solutions. What does that mean? VOC refers to collecting customer feedback, analyzing it, and distributing insights so your team can take action to generate financial benefits.

Confirmit was named a leader in the Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. As a leader, we’re here to help your business achieve VoC financial benefits fast by focusing on your unique needs. Forrester says, “[Confirmit] meets clients where they are by providing a very hands-on approach when needed or enabling self-service when teams are able and willing to do it themselves”. 

Learn more: Read Report | CX Webinar

How Confirmit Can Help?

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage. Let’s get started!

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