Measure the Potential ROI of Your VoC Program A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and the cost of customer service. Build a solid business case by using the ROI calculator provided below to calculate the potential benefit of implementing a VoC program in your organization. To measure your expected benefits, populate the tool with your company's current CX data points. The tool then calculates the expected return on investment and produces a custom report based upon the calculations by metric. Current Company Data Number of Customers Average Customer Spend % of Promoters (if unknown assume 20%) 50 % Expected CX Benefit Areas Revenue Improvement Reduced Churn Customer Churn 10 % More Spending Promoter Spend 80 % Positive Word of Mouth Social Media Use in Your Market LowMediumHigh Cost Reduction Cost To Serve Customer Service Calls To Contact Center Reduction in Calls -2 % Cost of a Call $10.00 Customer Service Complaints Number of Complaints Reduction in Complaints -2 % Cost of Handling a Complaint $30.00 Total Benefits $259,500 Benefits By Value Driver Reduced Churn $30,000 More Spending $160,000 Positive Word of Mouth $37,500 Cost to Serve $20,000 Customer Service Complaints $12,000 Get the Report In this custom document you'll see the monetary value of improved CX results based upon your specific business data points. You'll gain insights into the benefits of a successful VoC program, and gain a set of concrete ROI numbers for planning purposes. You can then use these results to set priorities and gain consensus among various stakeholders in your organization. DOWNLOAD REPORT > Get an ROI Consultation We realize that every business case is unique. That's why in addition to the ROI calculator featured here, we also offer a more comprehensive tool to measure the ROI of improving a wide range of CX metrics while working in conjunction with a Confirmit VoC expert. CONTACT US >