Estimate the ROI of your Customer Experience program Get a ballpark estimate of the financial impact of your Customer experience program by putting a few simple figures into our ROI calculator. The calculator covers the main areas of benefit achieved by CX programs: customer churn, word of mouth advocacy, cross sell/upsell, cost to serve and complaint handling. You don’t need to put numbers into every area: the calculator will work with just one. And don’t worry if you don’t have accurate numbers, put in your best guess then move it up and down to see how it affects the results. Get Your Personalized Report When you’ve finished playing with numbers you can get a report based on your final selection. This will give you an explanation of each area of benefit, summarizing your figures into a concise pdf document you can share with stakeholders. DOWNLOAD REPORT > Current Company Data Number of Customers Average Customer Spend % of Promoters (if unknown assume 20%) 50 % Expected CX Benefit Areas Revenue Improvement Reduced Churn Customer Churn 10 % More Spending Promoter Spend 80 % Positive Word of Mouth Social Media Use in Your Market LowMediumHigh Cost Reduction Cost To Serve Customer Service Calls To Contact Center Reduction in Calls -2 % Cost of a Call $10.00 Customer Service Complaints Number of Complaints Reduction in Complaints -2 % Cost of Handling a Complaint $30.00 Total Benefits $259,500 Benefits By Value Driver Reduced Churn $30,000 More Spending $160,000 Positive Word of Mouth $37,500 Cost to Serve $20,000 Customer Service Complaints $12,000 Download your Report Happy with what you’ve created? Download the report now so you can review the data and share the figures with key stakeholders to help you demonstrate the potential value of your program. You’ll find clear explanations of the terms we’ve used to speed things along. DOWNLOAD REPORT > Get an ROI Consultation We realize that every business case is unique. That's why in addition to the ROI calculator featured here, we also offer a more comprehensive tool to measure the ROI of improving a wide range of CX metrics while working in conjunction with a Confirmit VoC expert. CONTACT US >