Confirmit EX Expert Series: Nick Thompson - Engage


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Engage build engagement strategies that support an organizational culture in which everybody plays their part. They use smart research and analytics to guide decision-making and measure ROI. And they align process and technology to meet organizations’ wider goals.

In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program. He recommends ensuring that any employee listening program is designed to fit the strategy, culture and values of the organization in order to achieve its potential. He also explains why it needs to be embraced by the whole business. As he notes “A VoE program can be born in HR. It can be nurtured in HR. But if it lives in HR, it dies in HR”.

He explains that while there is plenty of employee experience best practice available, HR teams must not simply copy something that already exists. The most critical point he makes is that a business must really make their employee feedback program their own.

Looking to the future, he highlights the importance of a continuous listening approach instead of an annual employee survey. He notes that many businesses are held back by poor data or an inability to integrate the data they do have to make sense of it.

Finally, he talks about his experiences of working with Confirmit. He comments on the technology’s sophistication and ever-expanding functionality, and notes that the constant communication makes Confirmit a true partner.

 


Subscribe to Our Newsletter