Voice of the Employee: Driving Business Success Through an Engaged Workforce


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Building an engaged workforce with a voice of the employee program

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture.

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There’s more. You can drive smarter investments, boost customer loyalty, and increase revenue by understanding what makes employees tick - and by harnessing their insights about your customers so they have the skills and tools to satisfy customer needs. Bring together the Voice of the Employee and the Voice of the Customer to uncover insights that will generate serious Return in Investment.

What is Voice of the Employee?

Voice of the Employee initiatives deliver insight that ensures you have a highly engaged workforce to deliver outstanding customer experiences. By standardizing your employee feedback activities through Confirmit, you’re able to generate a deeper understanding and clear insights about your teams.

Critically, you’ll be able to identify the actions that will drive the biggest impact on your business, while running a smoother, more efficient Voice of the Employee program.

  • 360 feedback surveys: One of the best mechanisms for providing a holistic view of an individual’s performance and a powerful tool for career development. Confirmit provides the ability to build – and adapt to – the most sophisticated company hierarchies.
  • Annual employee engagement surveys: These programs provide a vital strategic view of engagement across your business. The biggest employee engagement programs in the world run on Confirmit solutions, either in-house or through an outsourced HR provider. Whichever route you choose, you can integrate your large survey program with your other VoE activities to drive business and culture change.
  • Touchpoint and pulse surveys: From on-boarding and post-training to exit surveys, these tactical pieces ensure you can act quickly to re-engage with employees or improve the overall employee experience. Bring all these surveys together through Confirmit to deliver a clear view of the full employee lifecycle.
  • Voice of the Customer through the Employee: Provide a level of insight about areas like customer service that even your customers can’t provide, and engage your employees by demonstrating that they hold the power to improving the customer experience. Combine this data with your Voice of the Customer programs to uncover extraordinary insights and general ROI.

Confirmit enables you to take a holistic approach to gathering and understanding the employee experience in a way that lets you tackle major business issues, including:

  • Reducing staff turnover
  • Increasing employee productivity
  • Improving customer satisfaction
  • Developing commitment to organizational goals
  • Optimizing investments in employee training

What are the Benefits of using a Single Platform?

These are some of the benefits of using Confirmit’s Voice of the Employee single software platform:

  • Actionable analytics: Consolidate insight & convert into action
  • Increased quality: Standardize survey practice across the company & Increase response rate and quality
  • Improved communication control: Manage frequency & reduce survey fatigue
  • Efficiency: Automate the insight process and use question libraries to reuse content across the enterprise

Confirmit’s Voice of the Employee capabilities cover the full range of the employee lifecycle. By standardizing your employee feedback activities on Confirmit Horizons, you’re able to generate deeper insights about your employees that will deliver clear insights about your teams. Critically, you’ll be able to identify the actions that will have the biggest impact on your business, while running a smoother, more efficient Voice of the Employee program.

You can find out more information about Confirmit’s VoE software solutions and tools in the following product information.

 


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