Confirmit and ENGAGE: Using employee engagement to drive strategic action and business growth


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

ENGAGE works with a wide range of leading brands and organizations across the UK, Europe, the US and at a global level, all of whom trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer which owns a range of brands delivering insurance services to millions of customers through multiple channels. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.

The insurer’s employee engagement program covers all 12,000 of its staff across the UK and two offshoring populations in India and South Africa. ENGAGE developed a comprehensive program, built upon the Confirmit Horizons  solution, to gather insight about current engagement levels and the potential drivers of this engagement across the organisation and different employee segments. In this case study, you'll learn:

  • ENGAGE and Confirmit were able to build highly flexible reporting accessible for 1,300 managers around the business, helping to make sense of 60,000 pieces of feedback
  • How the insurer was able to achieve a 60% increase in full engagement to 73% over 2 years 
  • The way in which Confirmit's Action Management capability has ensured that feedback leads to effective business change. 
 

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