Challenges in Handling Hierarchies in Employee Engagement Surveys

Author Bio

Author Bio

Anyone with experience running employee engagement surveys in large organizations knows that one of the main challenges is getting the organizational hierarchy structure set up correctly. Why? Isn’t that as simple as retrieving and using the hierarchy definition from the organization’s HRIS (Human Resource Information System)?

Well, the ability to upload that information to your survey platform is certainly a benefit, but it rarely stops there. Why? For one thing, sometimes the information in the HRIS system may not be fully up to date, so copying the information directly from the HRIS without some process for verification may be dangerous.

But there may also be other reasons for modifying an HRIS hierarchy. With employee engagement surveys, for example, confidentiality and anonymity are important to ensure that you get candid feedback. Therefore many organizations do not report results on units or departments that have less than a certain number of people. In that case, some companies choose to combine different units for reporting purposes.

Also, companies may have individual team members who have had temporary assignments within other parts of the organization and the company may choose to survey the employee as a member of the temporary team rather than the employee’s permanent team. Or you may have people that have been on leave for a longer period, so they should not respond to a particular survey at all.

And the list could go on. There are a lot of reasons you may want to modify the hierarchy and assign employees to other units than they are assigned to in the HRIS database for the purpose of surveying and reporting on employee engagement.

So getting the hierarchy definition right, and assigning employees to the right units is a crucial process. Unfortunately, it can be a very cumbersome process unless you have the right tools.

Confirmit has made some major upgrades to our Hierarchy Management capabilities that seeks to streamline this historically cumbersome process. Through an intuitive and powerful interface, we allow users to upload data from an HRIS database and then easily verify and modify the hierarchy definition. Users can move, add, or even delete employees or units from the organization according to their business needs.



Also, Professional Users may provide other Business Users, such as local HR Personnel, with permission to review specific parts of the organization in the hierarchy tool. This will allow you to effectively distribute the hierarchy maintenance workload to people with specific knowledge about that part of the organization. For example, oftentimes, the team that manages the survey process may not have intimate knowledge about the hierarchical structure and reporting lines of other departments in the business or the survey process may be outsourced to an outside consultancy entirely. In such scenarios, Confirmit’s Hierarchy Management enables Business Users inside the organization, to take on the responsibility for reviewing and correcting the hierarchy within their own purview. This makes the whole process much more efficient, and you can be much more confident that the hierarchy structure is correct when you send out the reports to the managers.



The new hierarchy management capability will be released in this month on all our SaaS environments. Please get in touch with your account manager if you have any questions.