Renovate Your CX Program with a Listening Audit


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Renovate your CX program with a listening audit

A green field site for a customer experience program is a rare thing these days. Almost every CX professional is dealing with some legacy elements. Some which give you a great foundation to build on. Some which, let’s be kind, have seen better days.

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In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. A fixer-upper with tremendous potential, but probably in need of some TLC.

Phil shares:

  • Ways to conduct a listening inventory to help you establish exactly what you are asking customers, where you’re asking it, and how (the results will surprise you!)
  • How to think differently about customer feedback, focusing on connecting data not constantly collecting more
  • Different approaches to starting your program renovation. Whether you just need a bit of window-dressing or a total remodeling.
  • Watch this webinar to learn how you can be the architect of CX success!
 


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