Renovate Your CX Program with a Listening Audit

Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 

Author Bio

Renovate your CX program with a listening audit

A green field site for a customer experience program is a rare thing these days. Almost every CX professional is dealing with some legacy elements. Some which give you a great foundation to build on. Some which, let’s be kind, have seen better days.



In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. A fixer-upper with tremendous potential, but probably in need of some TLC.

Phil shares:

  • Ways to conduct a listening inventory to help you establish exactly what you are asking customers, where you’re asking it, and how (the results will surprise you!)
  • How to think differently about customer feedback, focusing on connecting data not constantly collecting more
  • Different approaches to starting your program renovation. Whether you just need a bit of window-dressing or a total remodeling.
  • Watch this webinar to learn how you can be the architect of CX success!

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