Window or Aisle? Why We Should Love the Middle Seat

Author Bio

Author Bio

Why would you want to be in the middle? It’s OK for an hour or two, but long haul? No thanks. 

Yet the person in the middle can facilitate communication between the edges, share perspectives, join people together. 

Your organization’s middle managers are in the middle seat. How can you get the most out of their unique perspective and enable positive change across the business?

In this webinar, Confirmit’s Claire Sporton, Vice President, Customer Experience Management discussed how Customer Experience managers can drive positive change - starting in the middle.