The State of Customer Experience: Time to Get Real


Author Bio


Author Bio

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. 

In this webinar, Claire Sporton, Vice President, Customer Experience Management, Confirmit and Steve Hurst, Editor, Engage Business Media discussed some of the key highlights of the report. They discussed the current barriers to progress and how to overcome them, including best practices from industry leaders, before looking to the future. With opinions gathered from across the global CX industry, Confirmit helped to reveal where the next ‘big thing’ will come from and – in the meantime – what we can all be doing in order to make the most of the here and now.