Changing the Game: Transformation Through Technology and People


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

In this webinar, Phil Durand from Confirmit and Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist, investigated ways in which CX professionals can become a driving force to break down silos and bring the company together. From building cross-functional teams to support the customer in a more end-to-end manner, to using technology to put insight in the hands of the right people, they identified the best ways to deliver a customer experience that crosses the silos and achieves business results.

 

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