Webinar: The CX Skills Revolution: Are you Ready?

Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 

Author Bio

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution.

But what will drive the revolution?

Like any revolution – it’s about people. More specifically, the skills you have in your CX team.

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In this webinar, Claire Sporton, SVP CX Innovation at Confirmit will share the results of the new research, and highlight ways for CX professionals to really make their mark. She’ll set the stage with a look at how the world of CX looks for 2020, and focus on how CX professionals can break out of the box and drive real business change.

Join Claire to learn:

  • The key skills you need in your team (spoiler alert – it’s not all analytics!)
  • How to use those skills to have an impact across the business
  • Ways to engage with teams across the business so CX is at the heart of decision-making.

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