Ecore’s Voice of the Customer program measures and monitors the customer experience at many stages of the customer journey. It also delivers customer insights that are used by stakeholders all over the business to drive decision-making. And it’s so successful that their CEO has decided to replicate it in their subsidiary companies.
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So you might be surprised to hear that it’s not long ago that Ecore had no formal CX program. Just a series of silo-entrenched feedback points and a very limited view of what really mattered to customers.
How did this transformation occur?
In this webinar, Jeanette McBride, Director of Customer Experience at Ecore will join Confirmit’s consultant, Brad Linville, as they discuss how:
- Ecore designed a comprehensive program to collect and connect insights throughout the customer journey
- They underpinned this revolution with a customer-oriented, cross-functional approach
- They are uncovering new data sources and using smart integration to help smash experience silos.
Watch this webinar to learn how you can become a CX rock star by transforming your existing program into a force for change across your business.