Customer Success and Customer Experience – Better together?


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

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Ever struggled to understand the difference between CX and CS?

How can Customer Success add value to your organization’s overall Customer Experience approach?

In this webinar, Claire Sporton, SVP CX Innovation at Confirmit, Mandy Hays, Senior Manager, Customer Success at Confirmit and TJ Keitt, Principal Analyst at Forrester, show you how the discipline of Customer Success puts additional focus on the use of value-driven, proactive insights. Together, CX and Customer Success teams are increasingly able to shift the conversation and deliver a truly pragmatic view that helps businesses understand and retain customers in the long term. Join this webinar to learn more about how Customer Experience and Customer Success are better together!

 



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