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Ever struggled to understand the difference between CX and CS?


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

In this webinar, Claire Sporton, SVP - CX Innovation at Confirmit,  Mandy Hays, Senior Manager, Customer Success at Confirmit and TJ Keitt, Principal Analyst at Forrester, show you how the discipline of Customer Success puts additional focus on the use of value-driven, proactive insights.

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Together, CX and Customer Success teams are increasingly able to shift  the conversation and deliver a truly pragmatic view that helps businesses understand and retain customers in the long term. 

Join Claire Sporton, SVP - CX Innovation at Confirmit,  Mandy Hays, Senior Manager, Customer Success at Confirmit and TJ Keitt, Principal Analyst at Forrester to explore:
 

  • How the discipline of Customer Success puts additional focus on the use of value-driven, proactive insights
  • How together CX and Customer Success teams can shift the conversation and deliver a truly pragmatic view that helps businesses understand and retain customers in the long term
 

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