Illuminate Reality, Ignite Loyalty, Drive CX Brilliance


Stacey Nevel

Stacey Nevel

Author Bio

Stacey Nevel is a seasoned Customer Experience (CX) professional with over 20 years of experience managing customer and employee feedback programs. She has a background in CX feedback measurement and management within client-side financial services companies and for last 13 years with vendor-side CX technology and consulting providers. Her current role as the VoC Consulting Director at Confirmit involves championing industry best practices among current clients, helping new clients define or re-define their VoC programs and helping to shape Confirmit’s VoC methodology and services offerings. Stacey holds a B.S.B.A. in Marketing/Psychology from Georgetown University as well as CCXP, CEM and NPS® industry certifications.


Author Bio

Canon Solutions America's Enterprise Managed Services Division is committed to being a customer experience leader. Their Voice of the Customer program drives innovation, transformation and loyalty that enables the company to deliver continuous improvement across the board.

But that’s not enough for Canon EMSD.

For them, Customer Experience is not just about listening to customers. It’s about employees too. 

Watch this webinar with Confirmit’s Stacey Nevel, VoC Consulting Director, as she chats with Kimberly Collins, Sr. Director, Customer and Employee Engagement, Jackie Salisbury, Manager, Torch Loyalty Program and Ryan DeVitio, Senior Program Manager from the Canon team responsible for the incredibly successful Torch Loyalty Program at Canon, who explained:

  • How they have marketed the program internally to engage employees and leaders
  • The range of VoC activities that fully capture Voice of the Customer, Market, Business and Employee
  • The role of a thoughtful recognition program in creating champions across the business
Download
 

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