Getting Your CX Program Unstuck: 3 Secrets From the Trenches


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Building a Customer Experience (CX) program is a huge challenge but the rewards can be high. Especially for the CX practitioner who continuously evolves the program and finds ways to add value.

Building a Customer Experience (CX) program is a huge challenge but the rewards can be high. Especially for the CX practitioner who continuously evolves the program and finds ways to add value to the business. Otherwise, disappointment can lead to disillusionment and lack of support among stakeholders.

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Is your program stalled or struggling to show benefits that the CFO will understand? Assessing the state of your CX program is a critical step in understanding where you are now, where you need to get to, and the best next steps to take your program forward.

Watch this webinar to get the secrets to success from CX veteran Sarah Simon, Senior Director, CX Consulting at Confirmit. Join us to learn:

  • How to develop a CX strategy that gives a clear "why and how" to corporate stakeholders.
  • Why it's critical to integrate business data with Voice of Customer data to answer the "so what" question.
  • How to show the value of your CX program to senior executives and key stakeholders, to ensure lasting support.

You'll also get tips on how to deal with common CX roadblocks and use maturity modeling to understand where to focus to take your program to the next level. Take advantage of this opportunity to learn how to put your CX program on the path to success!