Building a Customer-Centric Culture: Customer Experience Technology Trends 2019

Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 

Author Bio

Ways to Improve Customer Experience (CX) in 2019 | Customer Centric Culture

Everyone in your team is working hard to improve the Customer Experience (CX). But are your results having the impact you want? If not, why? Politics? Silos? Technology? Whatever the excuses are, it’s time for them to stop.

It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019. 

In this webinar, Claire Sporton, SVP CX Innovation at Confirmit and guest speaker Faith Adams, Analyst, Forrester Research discusses the techniques and technologies that will help businesses take CX to the next level. You’ll learn:

  • How to map your data to ensure successful data integration that drives richer insights
  • Why predictive analytics and Artificial Intelligence will help augment – but not replace – your human teams
  • How to truly engage with your team members and support behavioral change that creates a customer centric culture

Watch Claire and Faith to make sure that 2019 is the year that the excuses stop, and the impact starts.

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