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Fireside Chat with CX Experts, Forrester SiriusDecisions and C-Space


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

The world of Customer Experience (CX) is rapidly evolving. Keeping up with the latest best practices or industry tips can be a challenge! Perhaps you wonder, what are other CX leaders doing? And what are CX experts saying?

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Well, we’re here to help you get answers to those questions. We’re bringing together top CX experts for a fireside chat (no death by PowerPoint in this presentation). During this webinar, you’ll hear from guest speakers:

 

  • Lisa Nakano, Service Director, VP, Research Director, Customer Engagement Strategies, Forrester
  • Aiden Borer, Director, Service Innovation + Solution Design, C Space
  • Holly Carter, Product Marketing Director, Confirmit


These experts will discuss:

  • The tangible business value of customer-centricity
  • Best practice for streamlined program execution
  • Omni-channel feedback strategies
  • Opportunities to moving beyond the survey
  • What’s next in CX


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