Learning from the Best: Insights and Inspiration from Confirmit ACE Award Winners


Claire Sporton

Claire Sporton

Author Bio

Claire has 20 years’ experience in customer service and customer experience developing and implementing customer experience programmes within the financial services sector. In the last 5 years she has been working as a consultant supporting a wide range of organisations in developing and implementing customer experience management programmes that not only drive improvement in experience but also deliver measurable business results. Claire’s focus at Confirmit is on ensuring our clients can deliver insights that drive change. Claire was instrumental in the development of Confirmit Voices, an engagement model which provides an end to end approach to the Voice of the Customer. Claire’s passion is to ensure that Confirmit’s clients’ programmes help to build a truly customer centric culture, breaking down the silos and empowering individuals across the organisation to do the right thing for their customers, their internal teams and of course the bottom line.


Author Bio

In this webinar, Claire Sporton, SVP CX Innovation speaks to some of the winners of the 2017 Awards to learn more about their Customer Experience program and the impact it has had on their business. Most importantly (we think!) they also talk about what winning an ACE Award meant to their business and provide ideas to help you complete your submission

 

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