How the Compass CX Maturity Instrument was Validated and What the Research Revealed About CX Program Successes, Strengths and Weaknesses.
Confirmit helps clients evaluate their own program strengths and weaknesses through its proprietary Compass Model that includes a comprehensive inventory of success factors. The model is implemented using the Compass CX Assessment, a checklist that serves as a basis for evaluation.
This white paper tells the story of how we validated this tool, the insights it provides on best practices, and pertinent findings from a national benchmark survey conducted as part of the process.