VoC Program Advice - Getting Started


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

How do you get a Voice of the Customer program off the ground? In this video, Chris Brown, Confirmit, Alain Thys, FutureLab and Paula McKillen, RS Components provide guidance about how to secure success in your VoC activities. From how to secure budget approval by engaging your executive team, to ensuring your employees are really focused on the customer experience, these CX experts share their views on what you need to know to get started. 

Watch this short video to learn how to:

  • Ensure you program doesn't suffer from "scope creep"
  • Build a program that is supported at the highest level of the organization
  • Bring your employees on board with your program so they begin to "live" the customer experience.

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