RS Components’ CX program, underpinned by Confirmit Horizons, captures feedback from customers across 29 markets in 17 languages and has delivered incredible value to the company. In this short interview, Paula McKillen, Head of CX Development at RS Components shares her advice on how to build a successful Voice of the Customer program that drives cultural change. From the one piece of advice to someone getting started to how a small team can make a big impact, there's some great advice to both CX newcomers and seasoned professionals.