Confirmit Customer Interview: Jim Katzman of Asurion


Confirmit Team

Confirmit Team

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Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

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The insurance industry is a competitive business, and the Customer Experience is key to competitive differentiation. Not only customer expectations higher than ever, but agents dealing with people at challenging times during the claims process.

In this short video, Jim Katzman, Senior Director, Customer Experience at Asurion talks about the Voice of the Customer program at Asurion, offers advice to CX professionals just getting up and running with a program, and describes his experience of working with Confirmit.

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