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Omdia Market Radar: AI-enabled Experience Management Platforms


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Omdia Market Radar: AI-enabled Experience Management Platforms

Your business does not operate in a vacuum, and the ultimate judge of performance is the customer, who increasingly does not separate your product from the overall experience. But you knew that already. What can you do about it?

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Well, the analysts at Omdia believe that advanced Experience Management (EXM) platforms are vital sensing mechanisms that fulfill several critical purposes:

  • Help enterprises fine-tune operations and processes
  • Eliminate friction for employees so that they can deliver a consistently positive customer experience
  • Gain a deeper understanding of customers’ expectations and feelings toward the company
  • Reinforce and foster a customer-centric culture

Again, all great, but what’s your next step? We’d suggest taking a look at Omdia’s new report “Omdia Market Radar: AI-enabled Experience Management Platforms”. It investigates the top vendors of experience management solutions, and helps you to identify the right partner for your business.

Spoiler alert: they consider Confirmit to be a market leader because of our ability to deliver business impact by using data to improve the customer and employee experience. We’ll leave that for you to decide, though.

Download the report now

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