The Top 14 Hacks For Your CX Business Case


Forrester

Forrester

Author Bio


Author Bio

CX, customer experience analysts

In a recent survey1, only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least.

Forrester Research Inc.’s recent report, The Top 14 Hacks for Your CX Business Case, lists and describes 14 tactics that galvanize decision makers into action and help CX professionals overcome common hurdles when gathering and analyzing data to link CX improvements to business results.

Download your complimentary copy of this invaluable report now to learn the best hacks for creating a compelling business case so you can get the support you need to drive a successful CX program.

1Source: The Top 14 Hacks For Your CX Business Case, by Maxie Schmidt, Forrester Research, Inc. Aug. 24, 2018

 


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