The State of CX: Time to get real


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

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This report, based on a survey of over 250 Customer Experience professionals, identifies what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. We focus on four key themes, and provide insight into what will drive the future of Customer Experience in the years to come.

This report, based on a survey of over 250 Customer Experience professionals, identifies what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. We focus on four key themes, and provide insight into what will drive the future of Customer Experience in the years to come.

This report, based on a survey of over 250 Customer Experience professionals, identifies what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. It also reveals how Customer Experience professionals feel about their own programs. From the barriers preventing progress, to what they are most proud of – and what they would do with a CX magic wand.

Our findings show there are four key focus areas that people need to consider, including the perils of data silos, the importance of company-wide support, and ensuring that the right voices are being heard with a program.

In this report, you’ll learn;

  • How to define what CX success looks like
  • Tips for improving your performance in each of our key focus areas
  • What the future of CX hols and which technologies will really drive change
Download
 

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