Three Culture Practices For Long-Term Customer Centricity


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Three Culture Practices For Long-Term Customer Centricity Report

In the recent report “Three Culture Practices For Long-Term Customer Centricity”, by Forrester Research, Inc., Analyst, Sam Stern breaks it down into simple terms we can all understand. To achieve a culture focused on the customer, CX leaders must:

  •        Build an org structure that reinforces customer centricity
  •        Distribute power and responsibility for customer centricity
  •        Identify and scale emergent employee behaviors

He then goes on to discuss how to identify the next innovation to feed your customer-centric culture, which will become increasingly important as more companies begin to master the three key culture practices above.

Arm yourself with the latest research and examples to share with colleagues and download the report today.

*Forrester Research, Inc., Three Culture Practices For Long-Term Customer Centricity, Advanced Level: Culture Practices For CX Transformation, Sam Stern, Analyst, Nov. 30, 2018

 


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