Confirmit Compass Customer Experience Consulting: Guidance and Support for Your CX Program


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit's Customer Experience (CX) Consulting fact sheet

As our clients develop customer insights programs to drive their overall CX strategies, Confirmit provides guidance and support through its Compass CX Consulting program. Confirmit Compass is a proprietary consulting framework that provides a customized and strategic approach to helping you build and grow a Voice of the Customer (VoC) program, from early requirements and planning, all the way through to maximum program maturity. Our consulting services provide a roadmap to help you build a VoC program that serves as the foundation to all of your CX efforts.

DOWNLOAD

 

What is Confirmit Compass CX Consulting?

As our clients develop customer insights programs to drive their overall CX strategies, Confirmit provides guidance and support through its Compass CX Consulting program. Confirmit Compass is a proprietary consulting framework that provides a customized and strategic approach to helping you build and grow a Voice of the Customer (VoC) program, from early requirements and planning, all the way through to maximum program maturity. Our consulting services provide a roadmap to help you build a VoC program that serves as the foundation to all of your CX efforts.

Under the Confirmit Compass framework, our expert consultants deliver services at each program phase to help you achieve optimal success – regardless of whether your program is new or already established. We help you Define your program direction, Deliver a robust, action-oriented program, and Drive positive business outcomes.

How is Confirmit Compass Different?

Deep Consulting Expertise

Many VoC vendors offer consulting as a stand-alone service, using outside providers with limited understanding of the technology solution. Confirmit’s consulting team is composed of expert consultants with many years of hands-on corporate CX program and consulting experience. Our consultants are employed by Confirmit. They know and understand our technology and we do not offer consulting services to non-Confirmit clients. Our goal is to ensure Confirmit client success, allowing for a one-stop shop when initiating or growing CX program using Confirmit’s technology.

Full Range of Highly Collaborative Services

Confirmit’s CX consulting program is accompanied by a full range of services to support your VoC program implementation, including program management, training and ongoing client success management. At the highest level, we deliver all of our services in a way that’s highly collaborative, interactive, and engaging to ensure optimal participation and support within your organization. Beyond the basics, we work with you to secure executive support, help you identify the best practices for your unique needs, and communicate the program and its objectives to your stakeholders.

Aligned with Your Desired Business Outcomes

Our services are all designed to support your successful implementation and ongoing use of the Confirmit Horizons platform within the unique context of your organizational needs. In other words, rather than trying to fit a square peg into a round hole or forcing your organization into a single required implementation methodology or set of metrics, our experts partner with you to DefineDeliver, and Drive a program that aligns with your unique business needs.

Scalable Services Delivery

Our flexible services offering sets us apart in the marketplace. With Confirmit, you can engage us to help you as much or as little as you need and you can dial up or down your services at any time.

 


Subscribe to Our Newsletter