Confirmit for B2B: Program Accelerators


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit for B2B: Program Accelerators Fact Sheet

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. The team works with you to identify your unique business needs, then uses the appropriate Accelerators to get you up and running fast.

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What are Confirmit’s Accelerators?

There are three key building blocks forming our approach to enabling B2B organizations to get their Confirmit CX program up and running quickly. Accelerators are one of these building blocks. Our program building blocks are:

  • Horizons: Technology platform that underpins our VoC solutions 
  • Compass: Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI) 
  • Accelerators: Templates, processes, and workflows supporting a rapid implementation of the Horizons technology

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. The team works with you to identify your unique business needs, then uses the appropriate Accelerators to get you up and running fast!

What Types of Accelerators are Available?

We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. CRM Integrations and standard action workflows for case management are also available. More specifically, we provide support in the following areas:

  • VoC Program Design
  • Survey Designs 
  • Data Inputs 
  • Text Analysis 
  • Dashboards
  • Report Templates 
  • Closed-Loop Action Management
  • Strategic Change Initiatives
  • Governance
  • Tailored Support and Enablement

Download the factsheet to find out more information about Confirmit for B2B program accelerators.

 


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