Confirmit Compass CX Consulting: Action Planning Labs


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit Compass CX Consulting: Action Planning Labs Factsheet

Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement. Moreover, our Action Planning Labs are designed to be interactive, fun, and engaging, ensuring that all stakeholders are thoroughly invested in the process.

DOWNLOAD

Confirmit’s Approach to Action Planning

Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement. Moreover, our Action Planning Labs are designed to be interactive, fun, and engaging, ensuring that all stakeholders are thoroughly invested in the process.

These interactive Labs include brainstorming sessions and prioritization to identify opportunities and actions based on potential impact and feasibility. Together with your cross-functional team, we’ll brainstorm on what areas of the business will be impacted by the required changes. This will facilitate accountability and ensure all team members are fully engaged by making them part of the decision-making process. Then we’ll work together to identify timelines and the appropriate cadence for implementing improvements.

After the Lab, we’ll provide a report with our key findings, a roadmap for action, and additional tools to ensure your CX success. From there, we’ll support your team as they implement the changes with remote coaching sessions and a 90-day follow up presentation during which your team will share their experiences and successes.

What is an action planning lab?

Confirmit Action Planning Labs are half-day to two-day sessions during which Confirmit CX experts will help you and your team identify, structure, and prioritize actions based on the insights from your VoC or CX program.

In these sessions, our experts will help your team:

  • Isolate and communicate existing VoC program insights to all key stakeholders
  • Document related customers issues and potential solutions
  • Develop action strategies and establish accountability
  • Create a roadmap and cadence for implementing change
 


Subscribe to Our Newsletter