Confirmit Discovery Analytics Fact Sheet


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Discovery Analytics Fact Sheet: Data Analytics Software Solutions for Market Research, Voice of the Customer and Voice of the Employee

In today’s highly competitive business environment, it is more important than ever for your company to identify and address issues that may have a negative impact on your customer experience, employee engagement, or the wider market’s perceptions of your brand. While high-level metrics and reporting are enlightening, metrics alone don’t provide the level of detail businesses need and a detailed analysis of reports is often extremely labor intensive.

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What is Confirmit Discovery Analytics?

Confirmit Discovery Analytics provides analysts with an easy-to-use interface to perform guided exploratory analysis and visualization on Voice of the Customer, Voice of the Employee, and market research data to help companies answer key business questions, you can identify any issues that were previously hidden below the surface and understand how to address them. Data from multiple sources across your business, including survey responses, text and social analytics data, CRM records, financial statistics, sales information, and much more, is combined in Confirmit SmartHub. Confirmit Discovery Analytics automates the process and allows organizations to leverage the research power of innovative and advanced statistical analysis techniques. Using these built-in analytical reports and data visualizations, analysts are able to quickly dive into and explore the data in ways that were never before possible.

Discovery Analytics is part of Confirmit’s Comprehensive Reporting Suite

Confirmit’s reporting suite, including Confirmit Reportal™, Active Dashboards, Instant Analytics, and Discovery Analytics, provides organizations with comprehensive access to everything customers need for reporting, data visualization, and dashboarding. Using our range of reporting modules, you can: 

  • Realize excellent Return on Investment from your feedback and research efforts 
  • Reduce the time, cost, and complexity associated with survey and feedback analysis
  • Break down the data silos that prevent your organization from achieving greatness
  • Deliver business insight faster, directly to those who need it 
  • Gain complete control over all your reporting and analysis processes 
  • Engage more people across your business 
  • Keep your survey data safe

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. It works in conjunction with other business systems’ data to help businesses answer the burning question “why” and find out what undiscovered issues may be lurking in the shadows.

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