IVR and Speech-to-Text Fact Sheet


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. To support our customers’ needs for sophisticated, omni-channel feedback collection, Confirmit has partnered with PinPoint Research, a leader in voice the leader in Voice Based Research™. Together Confirmit and PinPoint Research deliver a seamless IVR and automatic transcription research (speech-to-text) research experience, enabling you to create and deploy surveys immediately following customer care events, to which the customer can respond either by voice or by typing numerical responses using a telephone keypad. Download the fact sheet to learn more.

 

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