Confirmit IVR Fact Sheet


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit's Interactive Voice Response (IVR) fact sheet

What is Confirmit IVR?

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback.

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What’s more, you can capture and map all customer data from all your different touchpoints into one intelligent hub, Confirmit SmartHub™. By moving beyond survey results and adding customer data such as call center interactions, social media and past purchase information, you can generate new insights and initiate tactical and strategic actions to drive business performance improvements that impact the bottom line.

Confirmit allows you to choose the IVR survey methodology that best meets the needs of your business.

  • Agent Select
  • Outbound IVR
  • Inbound IVR In-House
  • Stealth Mode IVR
  • Pseudo Stealth IVR

Why Confirmit IVR?

Confirmit IVR offers advanced reporting, and therefore you are able to measure your program’s impact while gaining efficiency. The solution provides tailored VoC insights to the people who need them, when they need them. You are able to create and deploy highly visual, role-based dashboards that are informative, easy-to-read and configurable, dashboards that can be shared by users across groups and teams.

  • Advanced Reporting to Support Business Goals
  • Automatically Capture and Act on Customer Feedback
  • Integrate with your Voice of the Customer (VoC) Program

Download the fact sheet to learn more about Confirmit IVR.

 

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