Confirmit Horizons Version 24


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights so you can make smarter decisions and take action faster. You can listen to what consumers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change.

How does Confirmit Horizons support my business?

Confirmit Horizons provides everything you need to develop feedback and research programs that engage your audience, maximize responses, and make it easy for you to share and act upon the data you gather. Confirmit Horizons offers a true multi-mode feedback collection, reporting, and analysis platform – with real-time closed-loop alerting, collaborative action planning, verbatim categorization and sentiment analysis, and the ability to integrate into other business systems to seamlessly leverage contextual data. Confirmit Horizons enables you to:

  • Design surveys once using a streamlined, drag-and-drop interface, then launch your surveys through any combination of channels, including web, mobile, tablet, SMS, IVR, telephone, face-to-face, paper and more 
  • Seamlessly integrate data from and to third party business systems to generate richer, more actionable business insights 
  • Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data 
  • Analyze, report on, and share results according to roles and hierarchies in a range of formats to ensure you meet the needs of all the individuals in your organization 
  • Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner

What can Confirmit Horizons Version 24 do for my business?

Confirmit Horizons Version 24 includes a wide range of enhancements, which focus on delivering richer insights, smarter decisions, and faster actions. This latest release ensures:

Richer Insights

  • Listen across all your customers’ preferred channels
  • Deliver a more engaging respondent experience
  • Streamline your staff's workflows

Smarter Decisions

  • Monitor survey performance easily 
  • Quickly access high-level insights into survey verbatims 
  • Empower managers to make the right decisions

Faster Actions 

  • Facilitate cross-functional collaboration and organizational change 
  • Eliminate customer data silos with CRM integration 
  • Easily adhere to GDPR requirements

Download the factsheet to learn more.

 

Related Content


Subscribe to Our Newsletter