Confirmit Action Management: An Overview


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Confirmit Action Management automates that process.

Confirmit Action Management monitors your Voice of the Customer survey results for you and automatically assigns issues to the correct department or individual based on configurable rules tailored to your unique business needs. What’s more,Action Management facilitates advanced reporting so you can measure your program’s impact while improving efficiency.

Action Management is equipped with powerful features to ensure that your team is able to address customer concerns quickly and efficiently. In addition to highly configurable predefined workflows that empower your team to take action quickly,streamlined permissions ensure the right people have access to the features and data they need. Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Download the factsheet to learn more.

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