Podcast: What Makes a Good CX Strategy?


Shelly Chandler

Shelly Chandler

Author Bio

Vice President, Customer Experience Consulting - Americas


Author Bio

In this podcast, Confirmit’s Vice President of CX Consulting, Shelly Chandler discusses what really makes an effective Customer Experience strategy that drives change.

Shelly focuses on some of the key elements of a successful CX strategy, including:

  • Vision
  • Programme design
  • Company-wide engagement
  • Driving action 
  • Delivering value

Download this podcast today to find out how you can ensure your own program drives tangible business results for your organization.

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