7 Secrets of Voice of the Customer Success Infographic


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Voice of the Customer (VoC) programs deliver enhanced customer experiences, engaging employees, and drive business improvements

Voice of the Customer (VoC) programs are the path to delivering enhanced customer experiences, engaging employees, and driving business improvement. They provide early warning signs of discontent and provide a clear direction for customer retention as well as a way to measure customer loyalty.

Over the past few years, Customer Experience (CX) programs have become an established path to delivering enhanced customer experiences, engaging employees and driving business change. The following infographic summarises the 7 Secrets of Voice of the Customer Success.

Please also check our whitepaper for detailed information on each of the seven steps towards building a clear VoC model that will help you effectively capture and act upon the Voice of the Customer, and set you on the path to CX enlightenment.

 

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