The Road to Success: Using CX to Conquer the Hearts & Minds of Customers


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

/confirmit/media/promos/resources/2018/confirmitBlog-web-ebook-voc-aberdeen-road-to-success-h11a.jpg?ext=.jpg

There are five facets of maturity that lead to sustainable success in Voice of the Customer programs. Becoming “data driven” is the goal for all organizations today. So why do only 8% of businesses indicate that they use their data effectively enough to understand and address customer needs?

Best-in-Class firms are able to deliver truly personalized and consistent customer messages across all channels through these stages.

Download this ebook, produced by Confirmit and Aberdeen Group, to learn best practices from businesses who are leading their industries in Voice of the Customer and Customer Experience. From building and sharing a cohesive vision, to engaging employees and using insight to drive action, this report, based on research by Aberdeen Group will enable you to take best practices and use them in your own organization. 

Download
 

Related Content


Subscribe to Our Newsletter